Our client is a company specializing in claiming compensation from airlines for passengers. They are currently expanding their team in Prague and looking for a Sales Department Coordinator to join their dynamic office.

Job Title: Sales Department Coordinator
Location: Prague (office-based / hybrid)
Reports to: Contact Center Director
Contract Type: B2B

Purpose of the position:

Coordination of the day-to-day operations of the Contact Center team in Prague and supervision of the achievement of sales targets.

Main responsibilities:

1. Assigning leads according to rules that maximize conversion.
2. Analyzing results, preparing reports and recommendations to maximize conversion.
3. Achieving sales targets, KPIs, and individual/team results.
4. Monitoring the correctness and compliance of consultants’ activities with standards and procedures.
5. Establishing individual discount strategies for customers and approving them to maximize revenue.
6. Reporting errors in the functioning of CRM, dialer, SMS API.
7. Supporting consultants in handling non-standard cases.
8. Collaborating with Legal, CML, IT, Finance, and HR departments.

Requirements:

Experience:

• 2–3 years in telephone sales / call center
• Experience in coordinating team work or in a leadership role

Technical skills:

• Good knowledge of CRM system and MS Office (especially Excel)

Languages:

• English – very good
• Czech – very good
• Polish – welcome

The client offers:

• Competitive B2B contract terms
• Hybrid work model (office in Prague + remote)
• Opportunity to be part of a growing international team
• Professional development in a fast-paced environment

To apply, please send your CV in English.